Overview PHP Support Tickets is a powerful, all-in-one email helpdesk / ticketing software that is incredibly easy to use. PHP Support Tickets is written in PHP and utilises a MySQL database. This application was written following design pattern principles and Object Oriented design. The design is instead focused on expandability and ease of maintenance. Most of the visual aspect of the application is controlled by CSS stylesheets, while the internal workings are neatly and coherently organised in logical classes and methods.


Features

• 3 Levels of users: Admins, Moderators and Clients
• Moderators can be assigned to a specific department (e.g. Sales)
• All 3 types of users can post tickets to any department
• Admin can post answers to any ticket.
• Moderators can only see their tickets and tickets within their department.
• Clients can post answers to their tickets only.
• All tickets and answers can include 1 file attachment
• Clients can self-register from the login screen (Optional)
• Refresh button never creates duplicates of tickets or answers
• Database abstraction layer used and included with the distribution
• Pagination used on all pages.
• Email notifications can be switched on and off by Admin users
• Email notifications include: new tickets, answers, users and changes in ticket status
• Email notifications of new answers include a thread of all previous answers
• Emails are all plain text
• SMTP, Sendmail and PHP’s Mail() functions are supported