Knowledgebase

After receiving approval from the Admin Contact, our system checks whether any lock exists on the domain name. If the domain name is locked, the Transfer request displays Action waiting for domain to be unlocked status. This may happen due to:

• either a 60-day Transfer lock post Registration or previous Transfer, or

• a lock placed at the Current Registrar.

In case of a 60-day Transfer lock, you will have to cancel the Transfer and wait for the lock period to elapse. In the latter case, you need to have the domain name unlocked with the Current Registrar.

The system automatically checks every hour if the domain name has been unlocked, and processes the Transfer (once the domain name is unlocked).

While the domain name displays this status, you may click either the:

• Retry button: if you have unlocked your domain name and immediately want the Transfer to proceed, or

• Cancel button: if you choose to fail this Transfer.

Note

The Transfer order would automatically fail if the domain name is not unlocked within 7 days (from the moment its corresponding Invoice is settled).

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